To manage e-supply chains effectively, benefits need to be developed into a performance management framework. Sambasivan and colleagues (2009) produced such a framework, identifying categories of measures and provided examples of metrics for each. Which of the following fits this framework?

• A. Production level metric - range of products and services, effectiveness of scheduling techniques, capacity utilisation
• B. Cost in supply chain - return on investment
• C. Supply chain finance and logistics cost - total, distribution, manufacturing, and inventory costs
• D. They are all accurate