The service industry has several emerging trends that organisations ne – McqOptions

MCQOPTIONS

1.	The service industry has several emerging trends that organisations need to be aware of. Which of these should organisations keep a lookout for?
A.	New competitors entering the marketplace
B.	Advances in the internet
C.	Heightened customer expectations
D.	Advances in e-commerce.
Answer» B. Advances in the internet

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