During a service recovery effort, the employee was very empathetic to – McqOptions

MCQOPTIONS

1.	During a service recovery effort, the employee was very empathetic to the customer s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up
A.	Social
B.	Procedural
C.	Interactional
D.	Distributive
Answer» C. Interactional

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