During a service recovery effort, the employee promptly refunded the c – McqOptions

MCQOPTIONS

1.	During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
A.	Interactional
B.	Ethical.
C.	Social.
D.	Procedural
Answer» D. Procedural

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