Explore topic-wise MCQs in Total Quality Management.

This section includes 8 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.

1.

Revenue growth and customer satisfaction can be assessed through _______

A. Performance benchmarking
B. Process benchmarking
C. Strategic benchmarking
D. Poka Yoke
Answer» B. Process benchmarking
Discussion
2.

Which of the following is not an example of functional performance benchmarking?

A. Employee net promoter score
B. Number of managers in organization
C. Staff engagement surveys
D. Brand awareness
Answer» C. Staff engagement surveys
Discussion
3.

Which of the following is not put under focus during performance benchmarking?

A. Elements of cost
B. Technical quality
C. Number of employees in organization
D. Product or service features
Answer» D. Product or service features
Discussion
4.

Which of the following is not a technique used during performance benchmarking?

A. Reverse engineering
B. Analysis of operating statistics
C. Direct product or service comparison
D. To understand business strategy
Answer» E.
Discussion
5.

Which of the following is not a type of comparison made through strategic benchmarking?

A. Business approaches comparison
B. Business strategy comparison
C. Number of managers in each company
D. Business model comparison
Answer» D. Business model comparison
Discussion
6.

Strategic benchmarking shows long term benefits.

A. True
B. False
Answer» B. False
Discussion
7.

Process benchmarking can be used in customer complaint processes.

A. True
B. False
Answer» B. False
Discussion
8.

Which of the following is not an advantage of process benchmarking?

A. To make the process effective
B. To make the process efficient
C. To make the process faster
D. To make the process ineffective
Answer» E.
Discussion