MCQOPTIONS
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MCQOPTIONS
This section includes 15 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following is not a measure of Product Deficiency? |
| A. | Errors |
| B. | Defects |
| C. | Off-specification |
| D. | Mass of the mobile phone |
| Answer» E. | |
| 2. |
The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________ |
| A. | Customer Compliance |
| B. | Customer Needs |
| C. | Customer Trust |
| D. | Customer Dissatisfaction |
| Answer» E. | |
| 3. |
The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________ |
| A. | Customer Satisfaction |
| B. | Customer Attraction |
| C. | Customer Loyalty |
| D. | Customer Reputation |
| Answer» B. Customer Attraction | |
| 4. |
The stated needs are the needs which the customer specifies for procurement of goods or services. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 5. |
Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer? |
| A. | The manufacturer failed to satisfy the implied need of the product |
| B. | The manufacturer failed to impress his boss |
| C. | The manufacturer failed to maintain the reputation of the company |
| D. | The manufacturer failed to impress his supplier |
| Answer» B. The manufacturer failed to impress his boss | |
| 6. |
Which of the following does not fit in the category of Internal Customers? |
| A. | Stakeholders |
| B. | Public |
| C. | Shareholders |
| D. | Employees of a company |
| Answer» C. Shareholders | |
| 7. |
Which of the following does not fit in the category of External Customers? |
| A. | Clients/end users who buy the product |
| B. | Government regulatory bodies |
| C. | Manager of a company |
| D. | Public |
| Answer» D. Public | |
| 8. |
The two types of customers are ______ and ______ |
| A. | Founder, Co-founder |
| B. | Internal, External |
| C. | Government, People |
| D. | CEO, CFO |
| Answer» C. Government, People | |
| 9. |
Someone who receives or is affected by the product or process is called a _______ |
| A. | Customer |
| B. | Manager |
| C. | Founder |
| D. | Co-founder |
| Answer» B. Manager | |
| 10. |
Which of the following does not fit in the category of Product Feature? |
| A. | Fuel consumption of a vehicle |
| B. | Dimensions of a mechanical component |
| C. | The owner of the product |
| D. | The viscosity of a chemical |
| Answer» D. The viscosity of a chemical | |
| 11. |
The property that is possessed with a product and that is intended to meet certain customers needs and thereby provide customer satisfaction is called _________ |
| A. | Product Tree |
| B. | Product Feature |
| C. | Product Cycle |
| D. | Product Design |
| Answer» C. Product Cycle | |
| 12. |
Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 13. |
Which of the following does not fit in the category of Services? |
| A. | Banking |
| B. | Transportation |
| C. | Pen |
| D. | Health care industries |
| Answer» D. Health care industries | |
| 14. |
Which of the following does not fit in the category of Goods? |
| A. | Cell phone |
| B. | Television |
| C. | Insurance |
| D. | Bike |
| Answer» D. Bike | |
| 15. |
The two categories of products are _____ and _____ |
| A. | Goods, Services |
| B. | Media, Education |
| C. | Pencil, Car |
| D. | Hospitality, Calculator |
| Answer» B. Media, Education | |