MCQOPTIONS
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MCQOPTIONS
This section includes 12 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
The performance measure results must align with the interest of all stakeholders. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 2. |
The performance measures must be time-based. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 3. |
Which of the following is not a performance measure criterion? |
| A. | Continuous improvement |
| B. | Cost |
| C. | Transparency |
| D. | Misaligned |
| Answer» E. | |
| 4. |
Which of the following is not a criterion of the performance measures? |
| A. | Simple |
| B. | Few in number |
| C. | Developed by users |
| D. | Irrelevance to customers |
| Answer» E. | |
| 5. |
Billing accuracy and invoicing speed are indicators of which functional element while measuring the performance of an organization? |
| A. | Administration |
| B. | Suppliers |
| C. | Human resources |
| D. | Customers |
| Answer» B. Suppliers | |
| 6. |
Which of the following is not an indicator of administration functional element while measuring the performance of an organization? |
| A. | Number of breakdowns |
| B. | Cost of poor quality |
| C. | Percentage of payroll distribution on time |
| D. | Office equipment up-time |
| Answer» B. Cost of poor quality | |
| 7. |
Which of the following is not a determinant of the administration functional element while measuring the performance of an organization? |
| A. | Revenue growth |
| B. | Throughput time |
| C. | Revenue per employee |
| D. | Expense to revenue |
| Answer» C. Revenue per employee | |
| 8. |
Which of the following is not a determinant of the marketing/sales functional element while measuring the performance of an organization? |
| A. | Sales expense to revenue |
| B. | New customers |
| C. | Order accuracy |
| D. | Quality grade |
| Answer» E. | |
| 9. |
Which of the following is not an indicator of marketing/sales functional element while measuring the performance of an organization? |
| A. | Sales growth |
| B. | Failure rate |
| C. | Market growth |
| D. | The percentage of delivery completed |
| Answer» C. Market growth | |
| 10. |
The percentage of safety incidents and the percentage of environmental incidents are indicators of which functional element while measuring the performance of an organization? |
| A. | Research and development |
| B. | Suppliers |
| C. | Human resources |
| D. | Customers |
| Answer» D. Customers | |
| 11. |
Which of the following is not an indicator of human resources functional element while measuring the performance of an organization? |
| A. | Number of training hours per employee |
| B. | Number of active teams |
| C. | Number of suggestions/grievances |
| D. | Material productivity |
| Answer» E. | |
| 12. |
Which of the following is not a determinant of the human resources functional element while measuring the performance of an organization? |
| A. | Percentage of personnel turnover |
| B. | Percentage of absence due to illness |
| C. | Employee satisfaction index |
| D. | Average lead time |
| Answer» E. | |