MCQOPTIONS
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MCQOPTIONS
This section includes 14 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following is not a quality management principle on the basis of which ISO 9000:2015 and ISO 9001:2015 are based on? |
| A. | Customer focus |
| B. | Leadership |
| C. | Customer dissatisfaction |
| D. | Evidence based decision making |
| Answer» D. Evidence based decision making | |
| 2. |
Which ISO standard provides guidance to achieve sustained success and the continuous improvement of an organization? |
| A. | ISO 19011:2018 |
| B. | ISO 9000:2015 |
| C. | ISO 9001:2015 |
| D. | ISO 9004:2018 |
| Answer» E. | |
| 3. |
Which is the latest ISO 9000 version in the ISO 9000 family? |
| A. | ISO 9000:1987 |
| B. | ISO 9000:2000 |
| C. | ISO 19011:2018 |
| D. | ISO 9000:2015 |
| Answer» E. | |
| 4. |
Which ISO 9000 family standard provides the fundamentals and vocabulary for quality management systems? |
| A. | ISO 19011:2018 |
| B. | ISO 9000:2015 |
| C. | ISO 9001:2015 |
| D. | ISO 9004:2018 |
| Answer» C. ISO 9001:2015 | |
| 5. |
Which ISO standard provides guidelines for auditing management systems? |
| A. | ISO 19011:2018 |
| B. | ISO 9000:2015 |
| C. | ISO 9001:2015 |
| D. | ISO 9004:2018 |
| Answer» B. ISO 9000:2015 | |
| 6. |
Which is the only standard in the ISO 9000 family to which organizations can certify? |
| A. | ISO 9000 |
| B. | ISO 9001 |
| C. | ISO 14000 |
| D. | ISO 9004 |
| Answer» C. ISO 14000 | |
| 7. |
Which of the following is/are the advantage(s) of using the ISO 9001 standard? |
| A. | Organizing processes |
| B. | Improving the efficiency of processes |
| C. | Continuous improvement |
| D. | Organizing processes, improving the efficiency of processes, and continuous improvement |
| Answer» E. | |
| 8. |
Which is the latest ISO 9001 version in the ISO 9000 family? |
| A. | ISO 9001:1994 |
| B. | ISO 9001:2000 |
| C. | ISO 9001:2008 |
| D. | ISO 9001:2015 |
| Answer» E. | |
| 9. |
Which of the following represents India in ISO? |
| A. | PFRDA |
| B. | FSSAI |
| C. | BIS |
| D. | BCCI |
| Answer» D. BCCI | |
| 10. |
Which of the following cannot be considered a reason for implementing a quality system that conforms to ISO standards? |
| A. | Improvement in safe working |
| B. | Reduction in customer complaints |
| C. | Increased inspection efforts |
| D. | Decreased inspection efforts |
| Answer» D. Decreased inspection efforts | |
| 11. |
Which of the following is not an advantage of implementing a quality system that conforms to ISO standards? |
| A. | Improvement in employee involvement |
| B. | Improvement in housekeeping |
| C. | Improvement in customer satisfaction |
| D. | Inefficient decision making |
| Answer» E. | |
| 12. |
A quality system is involved in all phases from initial identification to final satisfaction of requirements and meeting customer satisfaction. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 13. |
Which of the following must not be a characteristic of a quality system? |
| A. | It must be well-understood |
| B. | Products or services actually do satisfy customer expectations |
| C. | Emphasis on problem prevention |
| D. | It must be ineffective |
| Answer» E. | |
| 14. |
According to ISO, the quality system is the organizational structure, responsibilities, procedures, processes, and resources for implementing quality management. |
| A. | True |
| B. | False |
| Answer» B. False | |