MCQOPTIONS
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MCQOPTIONS
This section includes 8 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Proper selection of the best-in-class for benchmarking is _______ |
| A. | Crucial |
| B. | Doesn’t hold great importance |
| C. | Least important |
| D. | Not important |
| Answer» B. Doesn’t hold great importance | |
| 2. |
Benchmarking is used extensively in __________ |
| A. | Manufacturing organizations only |
| B. | Service organizations only |
| C. | Manufacturing and service organizations |
| D. | Government institutions only |
| Answer» D. Government institutions only | |
| 3. |
Benchmarking involves ________ between the performance level of the organization with its benchmark. |
| A. | Increasing the gap |
| B. | Reducing the gap |
| C. | Opening the gap |
| D. | Broadening the gap |
| Answer» C. Opening the gap | |
| 4. |
Company A manufactures 10 defective products on an average out of 1000 products manufactured. Company B manufactures 5 defective products on an average out of 1000 products manufactured. Which company must be chosen for benchmarking and by whom? |
| A. | B should choose A as benchmark |
| B. | A should choose B as benchmark |
| C. | Both are equally efficient |
| D. | Concept of benchmarking is not applicable here |
| Answer» C. Both are equally efficient | |
| 5. |
Benchmarking is used by organizations as a ________ tool. |
| A. | Intermittent improvement |
| B. | Discontinuous improvement |
| C. | Continuous improvement |
| D. | Sporadic improvement |
| Answer» D. Sporadic improvement | |
| 6. |
Benchmarking requires managers who understand the reasons for performance variation. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 7. |
Defining a proper metric for performance comparison is important in benchmarking. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 8. |
What is not benchmarking? |
| A. | Systematic search for best practices |
| B. | Systematic search for innovative ideas |
| C. | Systematic search for highly effective operating procedures |
| D. | Systematic search for imitating competitors |
| Answer» E. | |