1.

Which of the following statements is NOT true about world-class firms?

A. World-class firms are firms that are poor in customer support.
B. World-class firms know their market and their products.
C. World-class firms strive continually to improve product design, manufacture, and delivery.
D. World-class firms can compete with the best of the best in a global environment.
Answer» B. World-class firms know their market and their products.


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