MCQOPTIONS
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| 1. |
What are the barriers to effective communication? |
| A. | Moralising, being judgemental and comments of consolation. |
| B. | Dialogue, summary and self-review. |
| C. | Use of simple words, cool reaction and defensive attitude. |
| D. | Personal statements, eye contact and simple narration. |
| Answer» B. Dialogue, summary and self-review. | |