The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

The ______________ of a product or service mostly affects its reliabil

1.	The ______________ of a product or service mostly affects its reliability and maintenance characteristics.
A.	design
B.	concept
C.	fabrication
D.	performance
Answer» B. concept

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The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

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