MCQOPTIONS
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MCQOPTIONS
| 1. |
The difference between and internal and an external customer is: |
| A. | internal customers usually work in the business, external customers do not. |
| B. | quality-oriented businesses care only about external customers. |
| C. | external customers care about what they receive, internal customers do not. |
| D. | internal customers do not evaluate quality, and external customers do. |
| Answer» C. external customers care about what they receive, internal customers do not. | |