MCQOPTIONS
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| 1. |
Tell which statements are incorrect? |
| A. | Customers can coproduce services. |
| B. | Customers can be educated to take part in service coproduction. |
| C. | Once customers are taught to coproduce services, they can be left alone to produce their own services. |
| D. | Customer coproduction can range from co‐producing the complete service through producing the full service. |
| Answer» D. Customer coproduction can range from co‐producing the complete service through producing the full service. | |