MCQOPTIONS
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| 1. |
Marketing problems caused by inseparability include all of the following except for: |
| A. | The service provides physical connection to the service. |
| B. | The involvement of the customer in the production process. |
| C. | Service standardization and quality control are difficult to achieve. |
| D. | The involvement of other customers in the production process. |
| Answer» B. The involvement of the customer in the production process. | |