%_Fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction is called_%

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1.	%_Fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction is called_%
A.	reengineering
B.	differentiation
C.	bargaining
D.	targeting
Answer» B. differentiation

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%_Fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction is called_%

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