A tool for assessing the level of service quality based on the difference between users expectations and the service experience delivered is:

A tool for assessing the level of service quality based on the differe

1.	A tool for assessing the level of service quality based on the difference between users expectations and the service experience delivered is:
A.	The service dashboard
B.	The service quality gap model
C.	The balanced scorecard
D.	The information value model
Answer» C. The balanced scorecard